Shipping Information

Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.

1. Order Confirmation 2. Shipment Confirmation 3. Order Delivered

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en.

Please allow 1-2 business days for tracking information to be available.

How long does it take to receive my order, and how much will it cost to ship?

• Processing Time: All orders are processed within 3 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
• Shipping Time: You will receive your order from 7 – 12 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed.
  If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
• Shipping Cost:
  • Standard Shipping: $6.99 per order.
  • Free Standard Shipping on Orders Over $99

What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at contact@mail.zinpixie.com. We’ll either resent a new one to you or give you a full refund.